Help CenterFor AudienceAccount & Privacy

Your Privacy is Not For Sale

We don't sell your data. We don't track you across the web. We just help you discover great content.

Let's Talk About Privacy

Most platforms say they care about privacy. Then they sell your data to advertisers.

We don't. Simple as that.

Our business model: Creators pay for platform plans and a small commission on audience payments. You pay creators for subscriptions and purchases. Nobody pays us for your data. Ever.

What We Track (and Why)

We collect minimal data to make the platform work:

Account Information

  • Email: For login and important notifications
  • Username: How you appear in comments
  • Password: Stored as a one-way password hash, not as plain text

Subscription Data

  • What Stages you subscribe to: To deliver content
  • Payment history: For billing and receipts
  • Payment method: Last 4 digits only (Stripe handles the rest)

Usage Data

  • Content you view: So creators know what's working
  • Watch/read time: To measure engagement
  • Comments & interactions: They're public by design

What We Don't Track

Here's what we explicitly don't do:

  • No cross-site tracking: We don't follow you around the internet
  • No selling data: Your information never goes to advertisers
  • No behavioral profiling: We don't build detailed psychological profiles
  • No location tracking: We don't track your GPS
  • No device fingerprinting: We don't identify you across devices

Canadian privacy law (PIPEDA): We're based in Canada and comply with some of the strongest privacy laws in the world. Your rights are protected by law.

Your Privacy Rights

You have rights. We honor them.

Access Your Data

Request a copy of everything we have about you. We'll handle it through the appropriate privacy request process.

Correct Your Data

Something wrong? Update it yourself in account settings, or contact us to help.

Export Your Data

Request a copy of your account, subscription, comment, and platform-use data. We'll provide it through the appropriate privacy request process.

Delete Your Data

Request deletion of your account and personal information. We'll remove what we can while keeping records required for financial, security, dispute, and legal obligations.

GDPR, CCPA, PIPEDA: Whether you're in Europe, California, Canada, or anywhere else, we respect your privacy rights. No exceptions.

Account Security

Password Security

  • Use a strong, unique password
  • Consider a password manager (1Password, Bitwarden)
  • Change it if you suspect compromise

Email Verification Codes

Vibeler may email you a short-lived six-digit code when a sensitive account or billing action needs extra confirmation.

Security Alerts

We'll notify you of suspicious login attempts or account changes. Keep these notifications on.

Managing Subscriptions

Your subscription dashboard shows:

  • All active subscriptions
  • Billing dates and amounts
  • Payment methods
  • Cancellation options

Update payment methods: Change your credit card, update billing address, switch payment methods. All handled securely through Stripe.

Email Preferences

Transactional and security emails keep your account working. Creator newsletters include unsubscribe controls so you can stop receiving email from a Stage without changing account security notices.

Transactional Emails (Can't disable)

  • Payment confirmations
  • Security alerts
  • Account changes

Optional Emails (Your choice)

  • Creator newsletters: Content updates from Stages you subscribe to
  • Product updates: New feature or policy communications where available

We promise: no spam. Only what matters.

Payment Security

We never see your full credit card number.

Here's how it works:

  1. You enter payment info on Stripe's secure form
  2. Stripe processes the payment details
  3. Vibeler receives payment and payment-method status
  4. Limited card details, such as brand and last four digits, may be displayed from Stripe

Stripe's role: Stripe collects and processes card details through its payment interfaces. See Stripe's security and privacy documentation for its current controls.

Refund disputes: If you see a charge you don't recognize, contact us immediately at [email protected]. We'll investigate and resolve it.

Profile Settings

What's Public

  • Your username (on comments you make)
  • Your profile photo (if you upload one)
  • Comments you post publicly

What's Private

  • Your email address
  • Your subscriptions (unless you choose to share)
  • Your payment information
  • Your viewing history

Control your visibility: You decide what's public. Default is maximum privacy.

Data Retention

How long we keep your data:

While Your Account is Active

We keep your account info, subscription history, and content interactions as long as your account exists.

After You Delete Your Account

  • Personal info: Removed where legally possible
  • Public comments: Anonymized (username removed)
  • Financial records: Kept 7 years (legal requirement)
  • Analytics data: Aggregated and anonymized

Cookies & Tracking

Essential Cookies

Required for login, security, and basic functionality. You can't disable these without breaking the site.

Analytics Cookies

Help us understand how people use Vibeler. No personal identification. Just aggregate numbers.

No Advertising Cookies

We don't use them. Period. No retargeting. No ad networks. No creepy following-you-around-the-internet stuff.

Third-Party Services

We use some trusted third parties:

Stripe (Payments)

Handles all payment processing. See their privacy policy.

AWS/R2 (Hosting & Storage)

Stores content securely. Industry-standard data protection.

SendGrid (Emails)

Sends transactional emails. They don't use your email for anything else.

Our promise: We only work with partners who respect privacy as much as we do.

Account Deletion

Leaving Vibeler? Cancel any paid subscriptions you no longer want, then contact support or [email protected] to request account deletion.

What happens during deletion

  1. Your request is reviewed for active billing and legal records
  2. Your personal information is removed where legally possible
  3. Public comments may be removed or anonymized
  4. Financial records are retained where required

Before you delete: Request any data copy you need and review active subscriptions. Once deletion is complete, some data can't be recovered.

Changed your mind? Contact support as quickly as possible before deletion processing is complete.

Children's Privacy

Vibeler is not intended for users under 18. We don't knowingly collect data from children.

If you're a parent and believe your child has created an account, contact [email protected]. We will review the request, verify the relevant details, and take the action required by applicable law and our retention obligations.

Contact & Concerns

Privacy Questions

Email: [email protected]

Data Requests

Email: [email protected] (Data Protection Officer)

Security Issues

Email: [email protected]

Privacy Commissioner of Canada

Have concerns? Contact www.priv.gc.ca

Bottom line: Our privacy policy explains what we collect, why we use it, and the choices available to you.

Staying Informed

We'll notify you about:

  • Major privacy policy changes
  • Security incidents when notice is required
  • New privacy features

Read our full Privacy Policy for complete details.